Kotis Design Depoe Bay reviews

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Sam Johnson

google

1

Hands-down one of the worst customer service experiences I have had over the course of the last 2 months. Our group order was placed at the beginning of November totaling 200+ items and thousands of dollars. Orders should have been delivered by Christmas according to the timeline produced by Kotis. 8 weeks later there was still no communication from Kotis regarding our items and their status. After reaching out to customer service I was informed our items would ship the second week of January. This date also came and passed and there was no information from Kotis. Upon reaching out to customer service for a second time, I was informed the base clothing items were still not in house and our logo/design had not even been added. Our orders began shipping the second week of February, and we finally received official notice from Kotis about the delay in our orders, after 10 weeks of silence after collecting our money. Kotis only reached out after I requested some form of communication to the participants in our group order. Now, after all this, I did not receive half of my order and had to reach out for a refund. Additionally, other members of our order were informed their items "were not produced" and they would be receiving a refund, only to come to find out that others in our group received the exact same item. To make customers wait 10-12 weeks for their items, after collecting payment, only to be informed that you did not actually produce the item - I simply do not understand. I will be advocating for our organization to not use Kotis in the future. No effort has been made on behalf of Kotis to remediate these issues, offer full refunds or reimbursement for lack of production.

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Ben Brown

google

1

I'm a medical school student who wanted some school apparel. Kotisbuy gave me awful service - I waited 6 weeks for the item I ordered and they sent me the WRONG ONE. I ordered a hoodie, they sent a long sleeved t-shirt, and yet they REFUSED to issue a refund or accept a return. Waste of $45, wish I had never ordered.

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Caroline Blackmore

google

So happy we could help resolve the mug issue for you - thank you for the support!

1476302018

5

Wonderful customer service. I received a mug with a hairline crack in it and was able to get it replaced! Super cute designs!

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Sean Rogers

google

5

Sarah quickly fixed my issue and provided great customer service!

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Peer Winter

google

1

Very generously, I give Kotis Design one star. Yes, very generously. Facts first. Ive made an order on June 9, and delivery notes said that two items will be shipped first week of June, and one item by mid June. On June 28 Ive called customer service, and got words that my order will be shipped in two days. Today, July 10, I call their so-named customer service again, just to hear words that they will do the best to ship it ASAP. On my question why they did not inform me about the delay the representative said now read it carefully that it is the Company policy not to communicate the delays to the customers. Not believing my ears, I have requested a call from the customer service supervisor. Shall see what she has to say, Ill update this review accordingly. Delaying a shipment for a month is unacceptable per se, but treating customers such a way is not how capitalism supposed to work. Rudeness of the representatives is a separate story, I wont go with it to keep emotions reasonable low. I definitely will contact Cascade Bicycle Club to suggest finding another vendor a company that actually respects customers at very least.